1. If whilst inspecting the goods at the time of delivery or collection, you identify goods you do not want, you are

free to decline any product for any reason (including the price). You can return them to the driver and ask him or

her to take them away.

2. All requests for returns be initiated in writing by the Client by obtaining and completing the returns form. No

items may be returned or exchanged unless prior written authorisation has been obtained from Anoty.

3. Anoty shall be entitled to take the goods back, refunding the Client with the purchase price paid or by way of

credit in favour of the Client.

4. Any returns or replacements for unwanted or damaged goods, not limited to incorrect brand, should be

initiated in writing by the Client, in no more than Five (5) days from receiving the order.

5. Any complaint received after the Five (5) day mark will be investigated, but we cannot guarantee a

resolution. If any items are returned to Anoty or any of our warehouses that require a requested quality check due

to items not being as expected, a thorough quality check will be done once again.

6. If the quality check is being done due to the lack of proof from the Client and the returned items are deemed

correct in accordance to order details and the relevant approvals, the items will be returned to the Client and the

Client will be billed for the extra delivery costs incurred.

7. If any discrepancy is found on the return quality check, Anoty will be responsible for any replacements or

damages thereafter, including other costs incurred.

8. Should items be damaged in transit and Anoty will either refund or credit the Client for the damaged items.

9. When unwanted products (undamaged and unused) are to be returned –

a) The Client is responsible for returning the products to Anoty.

b) The delivery/courier costs on the order are non-refundable.

c) The Client is responsible for the return courier costs.

d) If the Client received free delivery on the order, the cost of that free delivery will be deducted from the refund

and the Client is responsible for the return courier.

10. When unwanted products (undamaged and unused) are to be exchanged for other products, the

replacements will be treated as a new order. The Client will be refunded for the unwanted goods as stipulated in

the points above.

11. If the Client returns only part of an order of unwanted products (undamaged and unused), the following will

apply –

a) Courier costs for the order will not be refunded.

b) If the Client received free delivery on their order and the sum of the partly returned order places below the

R1250.00 (one thousand two hundred and fifty Rand) ex. VAT threshold, the cost of the free delivery will be

deducted from the refund.

c) If the Client received free delivery on their order and the sum of the partly returned order places above the

R1250.00 (one thousand two hundred and fifty Rand) ex. VAT threshold, the cost of the free delivery will not be

deducted from the refund.

12. No returns on Reduced To Clear or On Sale items.

13. Anoty is unable to provide a refund if the amount is less than R50.00 (fifty Rand) ex. VAT.

14. Any refund less than R50.00 (fifty Rand) ex. VAT will be credited to the client’s account and set off against

the Client’s next order (not applicable to online order purchases).

2.15. Refunds shall be processed within 30 (thirty) days from acceptance of the return by Anoty.